Refund policy
Last updated: August 26, 2026
Thank you for shopping with Madre Monster Bakery. Because our products are handmade, perishable baked goods, we have a strict all-sales-final policy. Please read this policy carefully before placing your order.
No Returns Due to the perishable and handmade nature of our cottage food products, we do not accept returns under any circumstances. We encourage you to review product descriptions, ingredients, and allergen information thoroughly before purchasing.
Damaged or Incorrect Orders If your order arrives damaged or you received the wrong item, please contact us at order@madremonster.com within 24 hours of delivery with the following:
- A photo of the damaged or incorrect item
- Your order number
- A brief description of the issue
We will review your claim and, at our discretion, offer a replacement or store credit. We do not issue cash refunds for carrier-related damage — please refer to our Shipping Policy and file a claim directly with the carrier.
Carrier Delays & Perishables We are not responsible for spoilage or quality issues resulting from carrier delays. We strongly recommend selecting expedited shipping for all perishable orders to minimize transit time.
Allergic Reactions We are unable to offer refunds due to allergic reactions. It is the customer's responsibility to review all ingredient and allergen information prior to purchase. Our kitchen is not allergen-free.
Order Cancellations Orders may be cancelled within 1 hour of placement for a full refund, provided the order has not yet been prepared or shipped. After that window, cancellations are not accepted.
Contact Us Questions about your order? Reach out at order@madremonster.com and we'll respond within 1–2 business days.