Shipping policy

Last updated: August 26, 2026

Order Processing All orders are processed by next business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are provided by the carrier and are not guaranteed. Delivery windows are estimates only and may vary due to factors outside our control.

Carrier Responsibility for Delays Once your order has been handed off to the shipping carrier and a tracking number has been issued, Madre Monster Bakery is no longer responsible for delivery timelines. Delays caused by the carrier — including weather events, high shipping volumes, mechanical issues, or other carrier-related circumstances — are beyond our control. If your package is delayed, we encourage you to contact the carrier directly using your tracking number to inquire about the status of your shipment.

Lost or Damaged Packages Madre Monster Bakery is not liable for packages lost or damaged in transit. If your order arrives damaged or is marked as delivered but not received, please contact the carrier to file a claim. We are happy to assist you with documentation needed to support your claim.

Perishable Items As a bakery, some of our products are perishable. We take great care in packaging to ensure freshness during transit; however, we cannot be held responsible for spoilage caused by carrier delays. We recommend selecting expedited shipping for perishable orders.

Contact Us If you have questions about your order, please reach out to us at help@madremonster.com and we'll do our best to help.